Shopping Guide

TermsPrivacy Policy

Privacy Policy

Applicable to DHC Japan Official Online Store and all sales activities of DHC.

1. Collection of Personal Information

DHC pays the utmost attention on protecting the customer's personal information. We collect the customer's personal information when necessary and limit it to the use of online shopping and other DHC services.

2. Use of Personal Information

DHC will use personal information such as name, address, gender, date of birth, phone number, email address etc. for product delivery, marketing DHC products or services, and for internal marketing and research use. If the purpose of use is specified by the service or product, information will be used accordingly.

3. Security

We constantly monitor security on our site to prevent unauthorized access to customer information. The DHC Japan Official Online Store uses SSL (special encryption technology) to encrypt personal information (name, phone number, address, credit card number, email address) and communicates with a strong security system. When encrypted communication mode is activated, a lock icon is displayed at the bottom of the browser or in the address bar.

4. Compliance with laws and regulations

We comply with laws and regulations related to personal information whenever handling the customer's personal information.

We will not provide customer data without prior consent of the customer, except for the following cases:
  1. Cases based on laws and regulations
  2. Cases in which there is a need to protect one's life, body or property, and when it is difficult to obtain a consent of a person.
  3. Cases in which there is a special need to enhance public hygiene or promote healthy growth of children, and when it is difficult to obtaincustomer consent.
  4. Cases in which there is a need to cooperate in regard to national or prefectural government organization or a local government, or a person entrusted to perform affairs prescribed by laws and regulations, and when there is a possibility that obtaining customer consent would interfere with the performance of the said affairs.

5. Handling of Personal Information

Customer information is managed by DHC and partially by a third-party vendor in accordance with high security standards. Order entry, fulfillment and mailing are primarily managed by DHC. We constantly monitor our vendors’ privacy policy agreements and verify that they are protecting customers’ personal information and not using it for any other purpose.

6. Request for Disclosure of Personal Information

To request disclosure of customer's personal information, please complete the contact form in Japanese.

7. Protection of Personal Information

DHC conducts thorough security education to all persons handling customer's personal information in order to prevent information leakage, tampering, and deletion. We constantly carry out inspection to ensure appropriate handling and make prompt improvements when needed. To respond to customers' trust, DHC has established a thorough management structure respecting the importance and security of customer's personal information, which all employees are warned to execute in daily work.

Last updated: April 24, 2019