Shopping Guide

TermsTerms of Use

Terms of Use

Use of DHC Japan Official Online Store

Users shall use the service following the terms and conditions and Shopping Guide set by DHC. By using the DHC Japan Official Online Store, user is deemed to have agreed to our terms and policy.

Purchase & Registration

If this is your first time using the DHC Japan Official Online Store to purchase or use services, you need to register as a member in order to proceed. Membership requires a residence address in Japan.

Member Qualification

After the first purchase at DHC Japan Official Online Store, user will be registered automatically as a member, and a membership number will be issued. (This number cannot be used on the DHC's Japanese Online Store.) A member must have a residence address in Japan. No membership fee is required.

Edit Profile

The member shall promptly contact DHC if there is any change in the name, address or phone number registered at DHC.

Removal of Membership

If any of the below items apply to the member, its membership will be removed.

  • When a false declaration was made to DHC.
  • When a non-payment or unaccepted delivery has occurred.
  • When purchase for resale purpose was discovered.
  • When DHC deems that the member is ineligible for other reasons.

Withdrawal of Membership

The member shall request DHC to withdraw its membership. After receiving the request, DHC will promptly proceed to delete the member account.
If there are any unpaid orders, the member account cannot be deleted until the payment is received.

Protection of Personal Information

The member is responsible for securing the membership number to avoid unauthorized and illegal use. The membership number cannot be transferred or lent to others. DHC claims no responsibility for any damages caused by unauthorized and illegal use of membership number and personal information.

Use of Personal Information

The personal information of members will be handled accordingly as outlined in DHC's Privacy Policy. All registered information will be used only for DHC Japan Official Online Store and any other DHC services as previously notified.

Change of Terms

The Terms can be revised and updated on the DHC Japan Official Online Store at any time when DHC deems necessary without prior notice to users.


Users are prohibited from:

  1. Declaring false information.
  2. Unauthorized and illegal use of third person's personal information on the DHC Japan Official Online Store.
  3. Unauthorized and illegal use of third person's credit card on the DHC Japan Official Online Store.
  4. Any action which may interfere with the DHC Japan Official Online Store's operation.
  5. Causing damage or loss to other members and DHC.
  6. Purchasing for resale purpose.
  7. Any action which violates or may violate DHC's trademark, copyright, privacy and other rights.
  8. Any other actions which DHC deems inappropriate.

Legal liabilities may accrue to users in violation of the above.


The DHC Japan Official Online Store can be shut down without previous notice in case of system maintenance or interruption due to urgent maintenance, fire or electricity outage and any other case DHC deems necessary. DHC does not take responsibility for any damage caused by change, delay or suspension of the DHC Japan Official Online Store system. DHC also disclaims any damages caused by the user's environment, Internet connection, or inappropriate operating procedures.
Please note that product information, price or specification may be changed without notice. DHC disclaims responsibility for any other websites (third party sites) linked from the DHC Japan Official Online Store.

Intellectual Property Rights

DHC Corporation reserves rights to all contents on DHC's websites (all sites under domain) at any time. This includes the compilation (collection, arrangement and assembly) of all contents including all design, text, graphics, images, audio and video clips, data or software.

Use of Cookies

When you are using DHC websites, we may use cookies for our marketing purposes. Cookies are files that are placed on the hard drive of your computer by the server. Cookies can be disabled in your browser settings. Please note that when cookies are disabled, you may not use some of our services. Personal information of any kind is not included in our cookies. The data of cookies might be entrusted to a third party to for advertising or statistic data analysis.

Incidents in Shipment

Troubles in shipment (delay, damage, loss) will be responded to in accordance with the delivery company's general terms.

Dispute Resolution

In case of a dispute that cannot be solved by these terms, DHC and the customer will attempt to resolve it in good faith. If the dispute is not resolved and the need for litigation arises, the court of exclusive jurisdiction will be the Tokyo District Court.

Last updated: April 24, 2019