FAQ
Inquiries in English

Is customer service available in English?

We are sorry but our Customer Service Center is currently available only in Japanese. For inquiries, please refer to Frequently Asked Questions and the Shopping Guide first. If the problem is not resolved, please contact the Customer Service Center or complete a Contact Form in Japanese at My DHC.
We can also assist you in English for product advisory at some locations on certain days. We recommend you contact the store before visiting.
Search English-speaking DHC stores in Japan (English)

  • *Please note that product purchased on the DHC Japan Official Online Store cannot be returned or exchanged at any other DHC stores in Japan or outside Japan.
DHC Direct Management Stores

Where is the nearest DHC store near me?

There are DHC Direct Management Stores nationwide from Hokkaido to Okinawa.
Search for a DHC Direct Management Store near you (Japanese)

Tourists and temporary visitors who reside in Japan for less than 6 months may be able to purchase DHC products tax-free. In some stores, assistance is available in English, Chinese, Korean and Thai.
Search English speaking DHC stores in Japan (English)

Official Overseas Agents

Are there official DHC stores and dealers overseas?

DHC is sold through authorized agents in the United States, Canada, the United Kingdom, France, Belgium, the Netherlands, Germany, Italy, Spain, China, Taiwan, Hong Kong, South Korea, Cambodia, Thailand, Singapore, Vietnam and Guatemala (as of April 2019).

See list of authorized DHC agents around the world

DHC has an authorized presence on several cross-border e-commerce sites (TMALL GLOBAL, WONDERFULL) in China.

  • *Products purchased at unauthorized stores cannot be returned or exchanged (please contact your country's official agent for more information).

Customer Service Center

0120-575-391 (Toll Free, 9:00-20:00 except Sundays and national holidays)
  • *Please contact us in Japanese.

Contact Form

  • *Please contact us in Japanese.